Privacy Policy

 

Welcome to Mama Kitchen Tales. Your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you interact with our website, whether you’re browsing our recipes, subscribing to our newsletter, participating in our community, or purchasing products from our online shop.

By using our website, you agree to the terms outlined below. If you do not agree with this policy, please do not use the website.

1. Who We Are

Mama Kitchen Tales is an online platform available at www.mkitchentales.com, offering wholesome recipes, a wellness-focused community, and curated products available for purchase. This Privacy Policy governs the way we process your information across all interactions on our site.

Contact Email: info@mkitchentales.com

2. What Information We Collect

We collect different types of data depending on how you interact with the website:

a. Information You Provide Directly

1. Account Information: When you sign up, we may ask for your full name, email address, password, and preferences.
2. Newsletter Subscription: Your email address and preferences.
3. E-commerce Transactions: Name, billing and shipping addresses, phone number, order details, and payment method (we do not store full credit card data – see Section 4).
4. Community Participation: Content you submit (recipes, comments, questions), your name or display name, and optional profile image.
5. Contact and Support: Information you send when contacting us, including the email address and message content.

b. Information Collected Automatically

1. Technical Data: IP address, browser type and version, operating system, referral URL, device type, and geographic location (country-level).
2. Usage Data: Pages visited, time spent on pages, interaction patterns, and site navigation.
3. Cookies and Tracking: Cookies to remember login sessions, shopping cart contents, analytics, and user preferences. See Section 6 for full details.

3. How We Use Your Information

We use your personal data to:

1. Provide access to your account and community profile
2. Process your orders, send order confirmations, and facilitate delivery
3. Respond to customer inquiries and provide support
4. Send newsletters, recipes, product updates, and promotions (if you opt in)
5. Analyze site traffic and performance to improve user experience
6. Enforce our Terms of Use and prevent fraudulent activity
7. Comply with legal obligations (e.g., tax reporting)

4. Payments and Financial Data

We use third-party payment processors (such as Stripe or PayPal) to handle all transactions securely. Your payment information is processed by these providers and not stored on our servers.

We do not have access to your full credit card number or CVV. All payment data is handled in accordance with the PCI-DSS security standards.

5. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

1. Service Providers: Including email marketing platforms, payment gateways, shipping partners, analytics tools, and hosting providers.
2. Legal Compliance: We may disclose data if required to do so by law or in response to valid requests by public authorities.
3. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred.

All third parties are contractually obligated to protect your data and use it only for the services we request.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Keep you logged in
2. Remember your shopping cart
3. Understand how users interact with the site
4. Personalize your browsing experience

You can control cookie settings via your browser. However, disabling cookies may affect your ability to use some features.

We may also use tools like Google Analytics to collect aggregated usage data for performance analysis. These tools do not identify you personally.

7. Email Communications

If you subscribe to our newsletter, you’ll receive periodic emails with:

1. New recipes
2. Wellness tips
3. Product updates and promotions
4. Community highlights

You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us at info@mkitchentales.com.

We do not share your email with advertisers or other third parties.

8. Community Contributions

If you submit content to our community (recipes, comments, stories, etc.):

1. We may publish your content with your name or display name
2. We may edit for clarity, formatting, or consistency
3. You remain the owner of your content, but you grant us a non-exclusive license to use it on our platform

Please avoid sharing sensitive personal data in public areas of the site.

9. Data Retention

We retain your data only for as long as necessary:

1. User accounts: Until you delete your account
2. Orders: As long as required for fulfillment, returns, and tax/legal compliance
3. Newsletter subscriptions: Until you unsubscribe
4. Analytics: Aggregated and anonymized data may be retained for performance monitoring

You may request deletion of your personal data at any time (see Section 11).

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

1. HTTPS secure browsing
2. Access controls
3. Regular software updates
4. Encrypted communication with third-party services

However, no system is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access.

11. Your Rights

Depending on your location and applicable privacy laws (e.g., GDPR, UAE regulations), you have the right to:

1. Access the personal data we hold about you
2. Request correction or deletion of your data
3. Withdraw consent at any time (for marketing)
4. Object to or restrict certain types of processing
5. Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@mkitchentales.com

12. Children’s Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us for immediate deletion.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. All updates will be posted on this page with a new effective date.

We encourage you to review this page regularly to stay informed.

14. Contact Us

For any questions, concerns, or privacy-related requests, please contact us:

Email: info@mkitchentales.com

Website: www.mkitchentales.com